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Warranty & 30 Day Satisfaction

5-Year Warrantywarranty.gifPurified Life warrants air purifiers and Water Ionizers to the original consumer purchaser to be free from defects in materials and workmanship under normal operation and use for a period of 5 years, from the date of original purchase. Under the terms of the warranty, Purified Life will repair or replace any defective part(s) free of charge.
Upon discovery of a product defect, within the warranty period, you should immediately notify Purified Life via telephone, email or fax to obtain product return and shipping instructions. You should send the product, shipping charges prepaid, to the designated service location, accompanied by your name, address and telephone number, proof of purchase date and a description of the defect.
The warranty does NOT include unusual wear, damage resulting from accident or unreasonable use and also does not include replacement filters, bulbs, aroma scent nor other disposable parts and supplies.

 

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Satisfaction Guarantee


All Our products come with a 30-day Satisfaction Guarantee.
If you receive the wrong product or it is damaged, please contact Customer Service as soon as possible so we can determine the best way to resolve the problem.
If you don’t receive a product within 10 business days of the shipping date, please let us know and we can either give you a credit or resend the order. We do ask if the orders cross in the mail that you return the replacement order in it’s original packaging or something similar to protect the product from damage so we can resell it.
If you are not satisfied with the product, return requests for refund are to be made within the 30 days of original purchase. You may do so via email, or our Toll free customer service line 1-(888) 698-2080 ext 215 between 9:00 a.m. to 5:00 p.m. M-F Pacific Time. You will receive an Return Goods Authorization (RGA) number from the phone agent or by email which you must write on the shipping label.
Refund Requirements: Returned merchandise must include all original components, literature, warranties and packaging in the same saleable condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any shipping and handling charges. Merchandise that has been damaged, cosmetically or otherwise, by the purchaser and/or as a result of misuse will NOT be accepted for refund.
Shipping Returned Merchandise: Returned merchandise must shipped at purchasers expense once you have received an Return Goods Authorization (RGA) from Purified Life. You may send back your Purified Life product via, USPS, UPS, Fed-Ex. No merchandise will be accepted COD or collect.

 


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